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Why the Hospitality Industry Needs Training Manuals

    a picture of a hotel room, representing the importance of hospitality training manuals

    The effects of the COVID-19 pandemic have been far-reaching. The impact of the COVID-19 pandemic on the hospitality industry is concentrated in two areas. One has been the increased sanitization and new cleaning protocols. The other has been the decline in business for hotels. The idea of traveling and staying in an environment attended to by strangers can seem risky to potential customers. And this decrease in travel has hit the hospitality industry financially. Other issues that have arisen from this decrease in business include supply-chain issues, necessitating hotels to carefully manage resources. One way the hospitality industry can mitigate the financial loss from the pandemic is through improved training manuals. These manuals can ensure that your current and future employees have the training to help adapt to new practices adopted during the pandemic, as well as perform their jobs at an optimal and efficient level.

    Why The Hospitality Industry Needs Updated Training Manuals

    Even before the pandemic, employee training manuals were an essential piece of documentation for businesses. Now, the need for them is emphasized even more, especially for the hospitality industry. The decline in business for hotels has meant that employees have to work harder to satisfy customer’s concerns, while also working efficiently to manage the hotel’s resources. In fact, one of the financial impacts on the hospitality industry from the pandemic is potential layoffs. This has created a need to up-skill or re-skill the hospitality industry’s labor force in order to ensure that current employees can perform extra work if needed. And for future employees to be able to easily transition back into the workforce once the industry is back on the rise. Training manuals can help speed this process up, so all of your employees can be ready from day one.

    Hospitality training manuals primarily focus on instructional courses that train employees to do so. While you may have training manuals in place already, it is recommended that you update them due to the COVID-19 pandemic. The need for the most hygienic, as well as efficient, practices have been highlighted during the pandemic. Some of these practices that have been adopted include increased cleaning and sanitization of the building or managing the use of resources to adapt to supply chain issues. By adopting these new procedures, you can ensure that visitors are able to have a safe stay. You also guarantee the health of your employees by implementing safer methods for them to perform. This will also lessen the chance of an outbreak in your hotel. The implementation of all these practices will assuredly lead to improved customer satisfaction and retention. 

    What Technical Writers Can Offer for Hospitality Training Manuals

    The best course of action for creating training manual documentation for a hotel is through hiring a technical writer. EDC’s technical writers are the perfect choice given their previous experience with creating training materials for other companies. Hiring a technical writer to create employee training manuals comes with this success because their skills are well-suited for such a task. These skills include clear and direct writing, technical expertise on a subject, as well as designing the layout of your documentation. These three features are the essential requirements for a well-crafted training manual. This is because these three things add up to a more engaging learning experience. 

    A technical writer can provide an engaging training manual in these ways:

    • Design: The design of a training manual is as important as the content. Technical writers take design into account by considering the best way to learn the material, as well as what context the training is taking place, such as whether it is remote or not. By having a well-designed manual, users can easily navigate through the course material and have an easier time learning. Technical writers can do this by labeling the instructional material from beginners to advanced and listing out the tasks for the course, so users can progress through the material naturally. In addition to this, technical writers can identify whether a specific subject is better taught through visual aids such as videos, or through written out instructions. Taking all these design elements into account is an effective way to create engaging training content. 
    • Technical Expertise: To create the content for your training manual, the writer needs to understand the subject well. Technical writers can provide this expertise as they are well-versed in a wide range of subjects. For the hospitality industry, this translates into being able to identify both what subjects to teach, as well as what type of method to do so. And with new regulations brought by the pandemic, technical writers are also up to date on these new updates. So, technical writers can take into account what learning methods fit a training manual for your business. These methods can range from courses to learn new methods, prospective hires shadowing employees, or specified training for the technology your staff operates.
    • Clear communication: When it comes to training manuals, the writing should be clear and direct. This way your employees can easily understand what needs to be done. The writing skills of a technical writer allow for this, as they can break down the course materials into concise terms. The course material, such as training methods, would be created by the writer of the training manual. So, by choosing a technical writer you can ensure that your training documentation is easily accessible to as many people as possible. Which in turn would lead to increased employee productivity.

    Conclusion

    Training manuals are an essential part of any business. For hotels and others in the hospitality industry, this is especially true given the events of the pandemic. The risk of contracting COVID may put people off traveling. This in turn leads to worse business. However, with updated hospitality training manuals that take into account hygienic practices, you help lessen this problem. By reassuring potential visitors of your hotel’s cleanliness, you can increase business during this difficult time for the hospitality industry. And in addition, you ensure excellent service from all your employees, leading to skilled workers and improved customer satisfaction.

    How EDC Can Help

    Whether you need a team of consultants to produce a complete line of documentation or a single technical writer for a brief project, Essential Data’s Engagement Manager will lead the project from start to finish. At Essential Data Corporation, the quality of our work is guaranteed. Contact us today to get started. (800) 221-0093 or sales@edc.us

    Written by Stanley Chu

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