Product Documentation

Types of Product Documentation

Product documentation can take many different forms, but at its core it functions as an informational material. There are two primary types of product documentation, with each type written for a specific audience: documentation for developers and documentation for customers.

Documentation for Developers

Developer-centric product documentation tells developers everything there is to know about a product, as well as how to use it to perform tasks. These materials help developers better understand the products they work on, and with, and result in a more efficient and comprehensive development process, thus also creating a better end product.

Some common types of developer-centric product documentation are technical specifications, instruction manuals, system documentation, hardware and software requirements, and project documentation.

Documentation for Customers

Product documentation for customers serves to tell customers everything they need to know in order to get the full use and value out of your product. When done properly, these materials serve a dual purpose: informing customers about one product, while building customer loyalty to the larger brand. The easier it is for a customer to understand, operate, and feel satisfied with your product, the more likely they are to become a repeat customer.

Some common types of customer-centric product documentation are promotional materials, installation or assembly manuals, user guides, and help guides.

Regardless of type, effective product documentation should be clear and concise, while also being comprehensive enough to fully communicate necessary information. Achieving this delicate balance can be difficult; thus, technical writers are a worthy investment. Making user-friendly product documentation also helps developers and customers. Utilizing searchable content makes your documentation easy to navigate, increasing success and satisfaction and eliminating unnecessary consumption of energy and resources.

Benefits of Product Documentation

Technical writers have the skills and expertise to take your product documentation to the next level, ensuring that your documentation will be organized, clear, and comprehensive. This technically proficient documentation will lead to a wide variety of benefits for developers, customers, and your business. Some of these benefits include…

  • More efficient development process decreases waste of company resources
  • Clarity in development plan, progress, and goals for developers and business executives
  • Technically proficient developer-centric product documentation can lead to a better product for customers
  • Decreases strain on technical phone support and help forums
  • Clarity regarding your product and its function can lead to increased sales
  • Decreases customer confusion and frustration, both of which can lead to a lower company brand value
  • Contributes to a better customer experience, developing brand loyalty
  • Customers are more likely to recommend your product to others when they feel they are benefitting from its full value

Whether you need a team of consultants to produce a complete line of documentation or a single technical writer for a brief project, Essential Data’s Engagement Manager will lead the project from start to finish. At Essential Data Corporation, the quality of our work is guaranteed. Contact us today to get started. (800) 221-0093 or sales@edc.us