CASE STUDY: TRAINING MATERIALS

Background

Changes in your company, such as growth in the company or the creation of a new department, can be exciting. However, these developments can cause some unwanted issues. Change in the operations, systems, and organizations – among other pieces – of the company creates the need for new training, as well as new respective training tools and documents. Hiring a professional technical content writing company, such as Essential Data Corporation, to handle all the technical documentation for new training materials can ensure smooth transitions for the company and its employees.

Client Need

A major financial services company was updating their training program. Due to the large size and international reach of the company, undertaking this project was going to be massive and it would require a lot of time to update the training program. The company was initially planning to update the training program in-house, however, the reference documentation was far behind schedule. When the new training was implemented, the employees became confused as the reference material did not match what was being taught during training. These issues created low worker morale and slowed day-to-day operations. The company knew it needed to find a technical writing and communication service for help.

EDC Solution

The financial services company contacted Essential Data Corporation to assist with updating its reference material for the new training program. EDC was able to provide experienced technical writers who consulted with the company and presented different types of technical writing documents, such as user guides, instruction manuals, and other training materials. Essential Data’s writers, already well-versed in the company’s software and creating training materials, were able to create comprehensive reference materials that were up-to-date with the training program. Their contribution got the new training project back on schedule.

Benefits for the Client

With the new reference documentation, employees had a much easier time learning from the new training program. Employee morale increased and operations were not only back up to speed, but they were also improving by leaps and bounds. This, in turn, created greater customer satisfaction and spurred company growth. No matter the size of the company, large or small, updating training material is a big job, and Essential Data Corporation is here to help.

 

 

Written by Gwen Nicastro