Slide 1

Providing live customer support is expensive. Gartner estimates the average cost of customer support at $8.01 per contact. They also estimate that only 9% of customers report solving issues completely using self-service options as an alternative to live support.

Slide 2

The skills gap is widening... Over the next decade nearly 3 1⁄2 million manufacturing jobs will likely be needed and 2 million are expected to go unfilled due to the skills gap. Developing talent is essential. Adding to the complexity is finding workers with the skills...

Slide 3

According to a Bain & Company study, from 2011 to 2016, major banks lost nearly $210 billion from operational risk events, mostly from client interactions and process management...

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More Essential Data Case Studies


Medical writing is an extremely vital piece of documentation to have, however, it can also be one of the most expensive and complex forms of writing to complete. Click to learn how one client dealt with this dilemma by working with Essential Data.


User documentation of databases is incredibly important. Click here to learn how companies have benefited from Essential Data today!


An engineering company was looking to expand, but needed to appeal a permit to the city. Essential Data stepped in and was able to get the job done effectively and efficiently.

Embedded user help

When a software company learned that their users were struggling to use their product, the company reached out to Essential Data for help. Click here to learn more!

Municipality emergency procedures

It is incredibly important to keep documentation up-to-date. Click here to learn about how a municipality in the United States found success working with Essential Data!


Numbers tell all, but they need top-notch technical writers to communicate persuasively and effectively. Learn how EDC can help today!

Business INtelligence Services

As a business grows, consistency across the board is of the utmost importance. Learn how Essential Data’s business intelligence services can help your company today!

Web search engine

With the help of one of Essential Data’s technical writers, our client was able to update their web search engine in an efficient and hassle-free manner.

Open-source hardware

While utilizing open-source hardware can save your company time and money, it is imperative that you still provide end consumers with the tools and information on how to use your product.

E-Learning Startup

Amidst the COVID-19 pandemic, there has been a surge in the need for online learning platforms and resources. Essential Data Corporation is here to help startup companies reach their goals!


In-person training teams can be costly. Switching to technical documentation can save your company time, labor, and money, while still giving your customers the tools they need to be successful!

Web Presence

Web presence can make or break a company. To ensure the job gets done right, look to Essential Data Corporation!

Training Materials

Updating employee training is critical to continue business growth, but without the proper materials, the training is meaningless. Working with Essential Data ensures that your training materials will be clear, comprehensive, and correct!


Companies often require top-notch technical documentation, but few have the relevant employee skillsets to get it done in-house. Essential Data Corporation fills this gap and satisfies company needs!

Talent pool

Finding a highly-skilled technical writer with the right informational background can be tough. However, companies have found great success working with Essential Data to find a tech writer that meets their needs.

Real Estate Growth

As small businesses hire new employees, managing executive actions and day-to-day operations can become tough. To ensure that operations run smoothly and that the business continues to be successful, companies have asked Essential Data for help.

medical Marijuana certification

While emerging industries are experiencing rapid growth, they are also tasked with keeping up with evolving industry standards. To maintain growth and stay within standards, companies have turned to Essential Data Corporation for help.

Mortgage Originator

Often, companies will develop and utilize software to boost employee productivity. However, when only a few employees understand how to use the software, you run a significant risk of losing valuable technical knowledge and its associated benefits. Here, technical documentation is the key to increasing company efficiency, clarity, and morale.

Enterprise manufacturer

There are high stakes in large-scale manufacturing processes. Small errors in product evaluation can lead to large losses for a company, so it is important to ensure that all involved parties are working to identical quality standards. To ensure clarity in documentation, many companies turn to technical writers.

Agricultural Equipment Manufacturer

In the past few decades, we have seen the rise of sensors, data analytics, GMOs, and countless other forms of technology that help to increase agricultural yields while simultaneously lowering resource consumption. In order for a firm to stay competitive, they must acquire and make use of cutting-edge technologies.


A Parenteral Drug Association (PDA) survey found that a typical pharmaceutical company must, on average, manage a whopping 1250 SOPs with the average maintenance burden at 15,000 hours.” Tim Brennan, Technical Writing 101 for Biotech and Pharma Companies.


Brain Drain is the exodus of experienced, educated, and highly skilled leaders, managers, or front line personnel – and their gained knowledge – from your organization. The drain only occurs when no action is taken to transfer Knowledge and Experience from leaders to emerging leaders.  Corporate brain drain is avoidable with planning and work.


As today’s world becomes more complex, a software application’s most beneficial features may not be immediately apparent to the intended user community…

Skills gap

After completing the Standard Operating Procedures for the equipment and creating the new hire training manual, the client was able to bring new hires up to proficiency 50% more quickly.


Providing live customer support is expensive. Gartner estimates the average cost of customer support at $8.01 per contact. They also estimate that only 9% of customers report solving issues completely using self-service options as an alternative to live support. 

Bank loan origination procedures

Essential Data provided two technical writers with significant experience in banking and working with policies and procedures in a regulatory environment. In addition to rewriting the loan procedures documentation, the writers also developed a style guide for creating future documentation.


When a software company noticed a decline in sales and customer satisfaction, they reached out to Essential Data for assistance in creating updated user documentation and a help section.

What Our customers say

We have been continually impressed with EDC’s responsiveness, innovative thinking, and look forward to collaborating with them on future initiatives.

Erik Tomasi, TechAiuto, August 2020

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Essential Data Corporation has proven to be a valued business partner to CGS.  I enthusiastically recommend EDC for anyone in need of these expert and unique business services!

Deana, Piekos, Director of HR, Dreamer, & Possibilitarian. Custom Glass Solutions August 2020

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