Slide 1
SOFTWARE COMPANY CUSTOMER SERVICE

Providing live customer support is expensive. Gartner estimates the average cost of customer support at $8.01 per contact. They also estimate that only 9% of customers report solving issues completely using self-service options as an alternative to live support.

Slide 2
SKILLS GAP CASE STUDY

The skills gap is widening... Over the next decade nearly 3 1⁄2 million manufacturing jobs will likely be needed and 2 million are expected to go unfilled due to the skills gap. Developing talent is essential. Adding to the complexity is finding workers with the skills...

Slide 3
BANK LOAN ORIGINATION PROCEDURES

According to a Bain & Company study, from 2011 to 2016, major banks lost nearly $210 billion from operational risk events, mostly from client interactions and process management...

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Medical writing is an extremely vital piece of documentation to have, however, it can also be one of the most expensive and complex forms of writing to complete. Click to learn how one client dealt with this dilemma by working with Essential Data.

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Business INtelligence Services

As a business grows, consistency across the board is of the utmost importance. Learn how Essential Data’s business intelligence services can help your company today!

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Updating employee training is critical to continue business growth, but without the proper materials, the training is meaningless. Working with Essential Data ensures that your training materials will be clear, comprehensive, and correct!

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KNOWLEDGE TRANSFER

Brain Drain is the exodus of experienced, educated, and highly skilled leaders, managers, or front line personnel – and their gained knowledge – from your organization. The drain only occurs when no action is taken to transfer Knowledge and Experience from leaders to emerging leaders.  Corporate brain drain is avoidable with planning and work.

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After completing the Standard Operating Procedures for the equipment and creating the new hire training manual, the client was able to bring new hires up to proficiency 50% more quickly.

SOFTWARE COMPANY CUSTOMER SERVICE

Providing live customer support is expensive. Gartner estimates the average cost of customer support at $8.01 per contact. They also estimate that only 9% of customers report solving issues completely using self-service options as an alternative to live support. 

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Essential Data provided two technical writers with significant experience in banking and working with policies and procedures in a regulatory environment. In addition to rewriting the loan procedures documentation, the writers also developed a style guide for creating future documentation.

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What Our customers say

We have been continually impressed with EDC’s responsiveness, innovative thinking, and look forward to collaborating with them on future initiatives.

Erik Tomasi, TechAiuto, August 2020

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Essential Data Corporation has proven to be a valued business partner to CGS.  I enthusiastically recommend EDC for anyone in need of these expert and unique business services!

Deana, Piekos, Director of HR, Dreamer, & Possibilitarian. Custom Glass Solutions August 2020

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