Providing live customer support is expensive. Gartner estimates the average cost of customer support at $8.01 per contact. They also estimate that only 9% of customers report solving issues completely using self-service options as an alternative to live support.
The skills gap is widening... Over the next decade nearly 3 1⁄2 million manufacturing jobs will likely be needed and 2 million are expected to go unfilled due to the skills gap. Developing talent is essential. Adding to the complexity is finding workers with the skills...
According to a Bain & Company study, from 2011 to 2016, major banks lost nearly $210 billion from operational risk events, mostly from client interactions and process management...
More case sTudies
BIOMEDICAL CASE STUDY
A Parenteral Drug Association (PDA) survey found that a typical pharmaceutical company must, on average, manage a whopping 1250 SOPs with the average maintenance burden at 15,000 hours.” Tim Brennan, Technical Writing 101 for Biotech and Pharma Companies.
KNOWLEDGE TRANSFER
Brain Drain is the exodus of experienced, educated, and highly skilled leaders, managers, or front line personnel – and their gained knowledge – from your organization. The drain only occurs when no action is taken to transfer Knowledge and Experience from leaders to emerging leaders. Corporate brain drain is avoidable with planning and work.
INVESTMENT SOFTWARE COMPANY PRODUCT DOCUMENTATION
As today’s world becomes more complex, a software application’s most beneficial features may not be immediately apparent to the intended user community…
Skills gap
After completing the Standard Operating Procedures for the equipment and creating the new hire training manual, the client was able to bring new hires up to proficiency 50% more quickly.
SOFTWARE COMPANY CUSTOMER SERVICE
Providing live customer support is expensive. Gartner estimates the average cost of customer support at $8.01 per contact. They also estimate that only 9% of customers report solving issues completely using self-service options as an alternative to live support.
Bank loan origination procedures
Essential Data provided two technical writers with significant experience in banking and working with policies and procedures in a regulatory environment. In addition to rewriting the loan procedures documentation, the writers also developed a style guide for creating future documentation.
What Our customers say
We have been continually impressed with EDC’s responsiveness, innovative thinking, and look forward to collaborating with them on future initiatives.
Erik Tomasi, TechAiuto, August 2020
Client Testimonial
Essential Data’s thorough vetting process provides quality consultants. EDC’s engagement managers focus on delivering customized solutions and ensuring consultants add significant value to clients.
Their consultative approach to solving business challenges makes it easy to work through complex issues to achieve improved operating efficiencies, reduce business risk or maximize revenues.
We have been continually been impressed with EDC’s responsiveness, innovative thinking, and look forward to collaborating with them on future initiatives.
Erik Tomasi, TechAiuto, August 2020
Essential Data Corporation has proven to be a valued business partner to CGS. I enthusiastically recommend EDC for anyone in need of these expert and unique business services!
Deana, Piekos, Director of HR, Dreamer, & Possibilitarian. Custom Glass Solutions August 2020
Client Testimonial
As Director of Human Resources for a newly independent manufacturing business with multiple locations, it is my responsibility to maintain comprehensive company policies that will provide clarity, inspire trust, and engage our workforce. The timing we identified to renew our policies was terrible because of the unexpected arrival of COVID-19 and the demands it placed on our business and my HR team. I knew I did not have the resources available that would enable us to standardize, wordsmith, and re-publish our formal policy documents in the expedited timeframe when we needed them the most.
Thankfully, Charles Hensley, the Client Engagement Manager for Essential Data Corporation, had already proactively cultivated a relationship with CGS and had first-hand familiarity with the history of our company. I felt confident that Chuck knew the culture at Custom Glass Solutions well enough to select the best writer with the most relevant experience and skills to match with our requirements to ensure the very best results. He was able to successfully connect us with a very talented writer that has proved to be the perfect match for CGS! Bruce Frausto is a knowledgeable and gifted business journalist who was fully dedicated to the success of our project and graciously managed some interruptions on our end caused by COVID-19 and other business realities. Our initial collaboration with EDC has been so successful that we are expanding the scope of the project to include Bruce’s involvement in crafting our Code of Conduct.
Essential Data Corporation has proven to be a valued business partner to CGS. I enthusiastically recommend EDC for anyone in need of these expert and unique business services!
Deana, Piekos, Director of HR, Dreamer, & Possibilitarian. Custom Glass Solutions August 2020