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What Technical Writers Can Do for You

    a man writing at a desk next to a computer, representing the importance of technical writers and their useful services

    Among the different services offered by technical writing consultants, two crucial ones to ensure customer satisfaction and increase sales are proper product documentation and tech support. Having a technical writer on your team allows your business to thrive in these areas. By taking a specific look at areas such as product documentation and tech support, we can see how hiring technical writers can be essential to your business’s success.

    Technical Writing Services

    For product documentation, technical writers help by providing customers with a clearly written guide to allow them to make the most out of your product. Technical writers are trained to break down information clearly for a layperson, allowing them to understand a complex product. This information can be communicated through items such as user guides, installation guides, help guides, or tech support pages on a website. This documentation can also be delivered to a developer to advise and assist them in making the best product possible through the form of technical specifications, system documentation, among other forms of developer-centric product documentation. 

    Similarly, technical writers can also ensure further business success by providing user portals. User portals for the developer and consumer are beneficial for both parties. Developers see any relevant information they need in their user portal through the integration of internal and external data sources. By compiling this information they can capitalize on this data to achieve any business success. The user portal for consumers would offer self-service capabilities such as managing orders and returns, support tickets, FAQ sections, or any other necessary functions to give them a more transparent experience. A more transparent experience for customers would allow troubleshooting any technical or non-technical issues as easily as possible. Technical writers come in this situation by knowing how to compile this information for both parties.

    How This is Done

    This kind of product documentation and tech support can be achieved through hiring EDC’s technical writers. EDC offers many trained writers to choose from. Once the technical writing service is requested, such as product documentation or tech support, a relevant technical writer would be selected to quickly join your staff. The skillsets of a technical writer would then allow them to fulfill any request needed as well as then apply their expertise in delivering the best product documentation and tech support for any situation. This expertise allows them to work remotely by still being attentive to our client’s needs and being sensitive to the time frame for when anything needs to be delivered. By providing customers and developers with well-written product documentation and excellent tech support, the quality of the product would most likely increase, which in turn would lead to customer satisfaction and could potentially increase sales. 

    Conclusion

    EDC’s technical writers are trained in several different areas. Hiring a technical writer can be beneficial to many businesses. Companies would be freed up to focus on developing and delivering their product, while other aspects are left to technical writers. Whether that be creating a tech support sector on your website, or product documentation, EDC’s technical writers can do this by delivering the essential information to consumers clearly and concisely, while also being attentive to our client’s needs and time constraints.

    What can EDC do for you?

    Whether you need a team of consultants to produce a complete line of documentation or a single technical writer for a brief project, Essential Data’s Engagement Manager will lead the project from start to finish. At Essential Data Corporation, the quality of our work is guaranteed. Contact us today to get started. (800) 221-0093 or sales@edc.us

    Written by Stanley Chu

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