Technical Writing: Giving Developers and Customers the Tools Needed for Success

    a person sitting at a small table, holding a phone and working on a laptop, showing the importance of technical writing in giving developers the tools to communicate with their customers

    The software industry has been a gaining impressive traction for decades and, with the advent of remote work and respective online platforms, is only expected to grow exponentially. According to Global Workplace Analytics, there is an increased interest in working from home, with 80% of employees wanting to continue remote work beyond the COVID-19 pandemic. To help accommodate these new online platforms, software companies are in rising demand for services such as email, online office suites, and virtual meeting rooms. Technical writing is an essential service for these needs, comprehensively documenting product and software operations, resulting in vital, user-friendly, technical documentation.

    Communication is Critical

     Bruce Rigone, a Managing Director with Essential Data Corporation, has worked in Silicon Valley tech startups and was a part of the software industry before joining EDC. “I think many software companies share one thing. They have a complex product. Some of them understand that they can have the greatest product in the world but if their users don’t understand how to use it, they’re probably not going to sell many of them,” he says.

    To him, communication with the customer is key, something that many software companies can struggle with. “Sometimes  companies think developers or engineers can handle the communication with the customer on how to use their product. The problem is not many developers/engineers are good writers, few are trained to be writers, and even fewer like to write,” he added.

    Technical Writing: The Bridge Software Developers Need

    He notes that many times software developers’ and engineers’ aversion to writing stems from the fact that it takes away from spending time doing what interests them; developing software. He continued to drive home a key point: to get people to use your product, you have to give them the tools to know how to use it, “Then on the other side, companies that get it right, really understand what we were saying before. You’ve got a complicated product, you want people to use it, and you want them to use it correctly, you don’t want to spend a lot of money with live support, well you better make sure that you have really well written online help support.”

    To build success, businesses need a means to connect with their customers. Technical writing and documentation builds that connection, taking complicated process and breaking them down into something for the consumers can easily understand, while ensuring they still have all the tools to operate your software with success!

    Whether you need a team of consultants to produce a complete line of documentation or a single technical writer for a brief project, Essential Data’s Engagement Manager will lead the project from start to finish. At Essential Data Corporation, the quality of our work is guaranteed. Contact us today to get started. (800) 221-0093 or sales@edc.us

    Written by Alexis Friedman

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